Hotel Bavaria Oberstaufen
(As of October 15, 2025)

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§ 1 Scope of Application

Hotel Bavaria Oberstaufen (hereinafter referred to as the "Hotel") rents the booked hotel room with the agreed equipment (hereinafter referred to as the "Hotel Room") to the guest (hereinafter referred to as the "Guest") for the agreed duration of stay.

These General Terms and Conditions (GTC) apply to all accommodation contracts for the rental of Hotel Rooms, as well as for all other services provided by the Hotel in this context.

 

 

§ 2 Conclusion of Contract

By reserving a Hotel Room, the Guest offers Hotel Bavaria Oberstaufen the conclusion of an accommodation contract. If available, the Guest will receive a reservation confirmation or reservation number by email, telephone, or via the respective booking system. The contract is concluded upon:

• the Guest's receipt of the reservation confirmation,

• or payment of the accommodation price,

• or the handover of the room access / access code,
  whichever event occurs first.

Reservation numbers from third parties (e.g., online booking portals) do not have to be identical to the Hotel's internal numbers. The internal number can be requested from the Hotel.

Offers from the Hotel are always subject to change and non-binding. The Hotel may refuse to conclude an accommodation contract at its own discretion.

The Guest is not entitled to a specific room, but only to the booked room category.

 

 

§ 3 Reservation, Cancellation, No-Show

A distinction is made between:

• a standard reservation (the room is held until 7:00 p.m. without receipt of payment)

• a guaranteed reservation (secured by credit card or advance payment).

"Cancellation" means the withdrawal from the contract. The "day of arrival" is the first day of the booking period, and the "day of departure" is the last day.
 

Standard Reservation:
If the Guest does not arrive by 7:00 p.m., the reservation is forfeited without replacement; the room will be re-let. There is no entitlement to a room.

 

Guaranteed Reservation:
The room will be held even after 7:00 p.m.
A free cancellation is possible until 6:00 p.m. on the day of arrival, provided that no special regulations (groups, events, early bird rates, special offers) apply.
 

Cancellation after 6:00 p.m. or No-Show:
→ 100% of the accommodation price for the first night must be paid.
The Guest remains entitled to prove that the Hotel incurred a smaller loss.

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Multi-day stays:
In the event of a no-show by 6:00 a.m. on the following day, all subsequent nights will be cancelled.
→ The payment obligation applies only to the first night.

For groups, the special regulations in § 8 apply; for trade fair and event periods, the special regulations in § 9 apply.

Early Bird Rates / Non-Cancellable Rates:
These are binding and cannot be cancelled or rebooked free of charge.
Payment is due upon booking. No refund in case of cancellation or no-show.

For payments made via online payment systems, a cancellation or change can no longer be carried out by the user online; the Hotel must be contacted.

§ 4 Arrival and Departure

The Hotel Room is generally available from 2:00 p.m. on the day of arrival. There is no entitlement to earlier availability. Access is provided via a key card, access code, or the Hotel's respective check-in system.

The Hotel Room must be vacated by 10:00 a.m. at the latest on the day of departure.
In the event of a late departure, the Hotel may charge 100% of the rate for the previous night.
The Guest remains entitled to prove that a lesser damage was incurred.

§ 5 Use of the Hotel Room

The room may only be used by the persons specified in the reservation. The maximum occupancy must not be exceeded; children and babies count as full persons.

The resale, subletting, or re-brokering of reserved rooms is prohibited without the written consent of the Hotel.

The Hotel's house rules must be observed.

Smoking is prohibited in non-smoking rooms (including e-cigarettes).
In the event of a violation, the Hotel may charge a flat-rate cleaning fee.
The Guest remains entitled to prove that lower costs were incurred.

 

§ 6 Accommodation Prices

The accommodation price is the consideration for the provision of the room within the times specified in § 4. The full price is payable per night, regardless of whether the room is used.

The prices agreed upon at the time of booking shall apply.
Price changes are possible if more than four months lie between booking and arrival.
In the event of an increase of more than 5%, the Guest has the right to withdraw from the contract (excluding statutory increases such as taxes/levies).

All prices include the statutory value-added tax and local taxes, unless otherwise stated.

§ 7 Payment Terms

Accommodation prices and ancillary services (e.g., breakfast) must be paid in full at the latest upon arrival. In case of non-payment, the Hotel may terminate the contract and have the room vacated.

The Hotel may demand advance payments or credit card deposits.

Accepted means of payment are cash (EUR), EC/Maestro, Visa, Mastercard, Diners Club, JCB, UnionPay, and bank transfer. Other means of payment are only possible by arrangement.

Offsetting is only permissible with undisputed or legally established claims.

§ 8 Group Travel

A "tour group" consists of at least 15 full-paying guests with a joint reservation.

A contact person ("group representative") must be named at the time of reservation.

A complete list of participants must be provided before arrival.

Group reservations are always guaranteed reservations.

The total amount must be paid in advance by bank transfer or credit card.

Payment is due no later than 28 days before arrival; for later bookings, it is due immediately.
If payment is not made on time, the Hotel may re-let the rooms without prior notice.

Free cancellation is possible up to 28 days before arrival; thereafter, 100% of the accommodation price is due (the right to prove that a smaller loss was incurred remains).

Rooms are available from 2:00 p.m. on the day of arrival.

The Hotel may demand a security deposit of up to €500.

Master bills will be handed over to the group representative.

§ 9 Trade Fair and Event Periods

During trade fair and event periods, only guaranteed reservations apply.

Free cancellation is only possible within the deadlines specified in the reservation confirmation.
For later cancellations: 100% of the total price of the stay is due.

Payment must be made by the expiry of the last free cancellation deadline at the latest; otherwise, the rooms will be re-let without any claim on the part of the Guest.

§ 10 Liability of the Hotel

The Hotel is liable for damages arising from injury to life, body, or health, as well as for other damages in the case of an intentional or grossly negligent breach of duty or a breach of material contractual obligations.
A breach of duty by a vicarious agent is equivalent to a breach of duty by the Hotel.

Disruptions or defects must be reported immediately; the Hotel will endeavor to remedy the situation.

For property brought into the hotel, the statutory provisions apply (§§ 701–703 of the German Civil Code - BGB).

The provision of a parking space does not constitute a custody agreement.
In the event of damage to vehicles, the Hotel is only liable in accordance with § 10, para. 1.

Messages, mail, and merchandise deliveries for guests are handled with care.

§ 11 Theft and Damage

In the event of theft, damage, or incidents (e.g., fire, water damage), the hotel staff must be informed immediately.

§ 12 Pets

Bringing pets is only permitted with the prior consent of the Hotel.
The Hotel may revoke its consent at any time.

§ 13 Termination of the Accommodation Contract

The Hotel may withdraw from the contract if an agreed advance payment or security deposit is not received on time.

The Hotel may terminate the contract, in particular, if the Guest:

• is under the influence of illegal drugs,

• uses the room for commercial purposes involving customer traffic,

• engages in prostitution,

• insults staff or other guests,

• causes willful damage.

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§ 14 Privacy Policy

The controller is the legal entity of the Hotel named in the reservation process. Information can be found in the separate data protection policy on the website.

Personal data is processed for the performance of the accommodation contract.
The legal basis is Art. 6(1)(b) GDPR.

Data processing takes place within the EU.
Recipients are exclusively legally permissible bodies or service providers in accordance with Art. 28 GDPR (e.g., booking systems, property management system, payment service providers).

Data will be deleted as soon as it is no longer required for its purpose, subject to retention periods under commercial and tax law.

Rights of the data subject:

• Right of access (Art. 15 GDPR)

• Right to rectification (Art. 16 GDPR)

• Right to erasure (Art. 17 GDPR)

• Right to restriction of processing (Art. 18 GDPR)

• Right to data portability (Art. 20 GDPR)

• Right to object (Art. 21 GDPR)

• Right to lodge a complaint with a supervisory authority

The use of the website is subject to the data protection policy published there by the Hotel.

§ 15 Final Provisions

Amendments and supplements to this contract must be in text form.

The invalidity of individual provisions shall not affect the validity of the remaining provisions.

German law shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction is – insofar as legally permissible – the registered office of the Hotel.
For consumers, the statutory place of jurisdiction shall apply.